![]() ![]() If using a re-loadable card for a recurring membership, make sure to top it up before the renewal date, or cancel the membership before the card runs out of funds. Membership Did Not Renew or Card Declined The difficulty I am facing arises from the fact that the gift card I received has a different currency than the one associated with my Roblox account. If you have problems even after registering, call the customer service number on your card to see why they are declining the charges. I am writing to seek assistance regarding an issue I encountered while attempting to redeem a gift card on my Roblox account. Simply redeem it immediately, or within 6 months at MyPrepaidCenter to receive the card number, security code and expiration date of your virtual Visa Gift Card. The amount held will return to your card automatically and Roblox will not receive payment. This can result in pending charges that can place a hold on the balance of the card for up to 10 days. If the transaction is not going through, do not try to re-purchase. When you make a payment, make sure the billing information you enter on Roblox matches the registration information exactly.You can do this by visiting the card company's website or calling the customer service number on the card. Redemption instructions: Go to /redeem from your browser Log in or create an account Find your PIN and enter it on the website Spend your credit on. Register the correct billing information with the prepaid card provider. ![]() The most common cause is the prepaid credit card has not been registered, or the billing information put in at the time of payment does not match the billing details registered with the prepaid credit card. ![]()
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